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Frequently asked questions

1. How do I use the new duplicate finder?2. Where can I get the desktop uploaders?3. How do I use the desktop uploaders?4. Website App Tips5. iOS Tips6. How can I delete an album?7. Where can I upload photos from?8. What file types can I upload?9. How can I link photo fronts and backs?10. What kind of plans do you offer?11. What kind of security measures does MemoryWeb use?12. How long does it take to upload photos?13. In what ways can I share photos?14. Can anyone else see my photos? 15. How do photo tags become metadata?16. What are dot-tags?17. Can I download my photos?

18. Can I delete my photos from my Camera Roll once they’re uploaded in Memory Web?

19. What if my phone gets lost, broken, or stolen?20. What happens when my free trial runs out?21. Is there a way to give feedback, suggestions, or comments?

Can I delete my photos from my Camera Roll once they’re uploaded in Memory Web?

Absolutely, MemoryWeb backs up your photos on the cloud – with several copies and sizes – so they’re never lost again. So free up some space on your phone and say goodbye to that annoying Storage Almost Full notification.

Just be sure your photos are completely uploaded before you delete them from your camera roll or other places. A photo that is still being uploaded has a green arrow circle on it that looks like this below. Once the photo is completely uploaded, the green arrow circle will disappear.


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