Frequently asked questions

What if my phone gets lost, broken, or stolen?

Don't worry, your pictures are safe.

When you replace your device, download the app once again and log in using your existing account info to access your photos.

If you're dealing with a stolen phone, we'd suggest changing your account password right away. If you'd like us to reset it as you sort out getting your phone replaced, just shoot us an email at support@memoryweb.me or contact us via this form.